Alex's design hours often vary depending on current deadlines. Our 2017 hours are 10am-6pm Monday through Friday and 11am-3pm on Saturdays, though you may receive messages earlier or later from time to time. Please allow up to 24 hours for non-emergency email responses. Should you have a paper emergency, please contact Alex by phone or text: 646.820.1248.
Your projects are very important and we want to give them our full attention. We do our best to stick to the proposed timeline that was outlined at the beginning of your project. Keeping to that timeline will depend on how quickly revision requests and approval are sent. In general, please allow two business days for revision requests. Files will not go to print until they are approved via the proofing terms online.